FAQ

Service

Do you charge for travel time?

No. Whether it takes 10 minutes or 1 hour to drive to your home or office, the rates are the same. Areas outside the greater Sydney metropolitan area, such as Katoomba, Wollongong and the Central Coast require a minimum number of hours booked, however the rate is still the same. View our on-site rates here.

I've called other places and they can't come out to fix my Mac for 2 weeks, what is your availability?

Generally we are available within one to two days. If your situation is urgent we can arrange a visit after hours.

Do you support servers, such as Mac OS X Server?

Absolutely! We have many clients that use various versions of Mac OS X Server, Xserves, etc.

I have a problem with my Windows PC, can you help?

Apart from a few basic things such as setting up a new printer, connecting to the internet, setting up file sharing between a Macintosh and Windows machine, no. We feel it is best to leave Windows problems to Windows experts.

We have a network with Macs and PCs, can you work with our PC technician?

Of course! We have many clients that use both Mac and PC, so we liaise with PC technicians all the time.

Sales

What do you sell?

Apple products, software, printers, scanners, networking equipment, LCD and plasma screens, projectors, and much more. Contact us with your requirements - we will be happy to provide you with advice and a quote.

Do you accept trade-ins?

Yes. If your Mac is less than 3-4 years old it may still have commercial value. It will depend on the model, memory, hard drive, software and condition of course.

Do you accept a trade-in that isn't working?

Yes. Depending on the problem, we may be able to use it for parts, or combine it with another similar machine to make a working one. Ask us before throwing it away!

I'm a student / teacher, can I buy Apple products from you?

We are unable to provide an education discount on Apple products. Only a select few outlets are permitted by Apple to do this. Contact Apple directly on 133 622 to obtain your discount, or see your campus computer store.

We are able to provide education discounts on a range of other products though, such as Microsoft Office, Adobe Creative Suite, and more.

Payment methods

Do you accept cheques?

For service and repairs, yes, personal or company cheques are accepted. For product sales, cheques are only accepted in advance of delivery (ie - payment must clear before delivery can be made).

What payment methods do you accept?

For service we accept cash, cheque, EFTPOS and credit card (visa & mastercard).
For sales orders we accept cash, bank cheque, EFTPOS and credit card (visa & mastercard).

Do you take American Express?

Sorry, no. Their fees are just too high for it to be practical in a low margin industry.

General

Where are you based?

We are based in the Hills district (near Castle Hill), however we come to you, so it doesn't really matter.

Do you have a shopfront?

No. We are on-site consultants & technicians - everything is done in your home / office.

Phone: 1300 650 126

Mobile: 0407 026 037

Email: click here